Shipping & Returns
Shipping Policy
Our approach as an independent artisan jeweller
Jason Jones Jewellery is an independent UK jewellery workshop. Every piece is designed, handcrafted, meticulously finished, and packed individually.
Because of this, our shipping and returns policies are intentionally clear, fair, and aligned with UK consumer law and the realities of handcrafted jewellery production. All orders are prepared and dispatched individually, and any custom or sizing work is carried out specifically for the customer placing the order.
Why This matters
Handcrafted jewellery differs from mass-market retail. Once an item has been altered, or made to order, it cannot be returned to stock or resold in its original form.
For this reason, our policies clearly distinguish between standard items and custom or altered work, ensuring transparency and fair expectations for both parties.
Our Commitment
We are committed to clear communication, secure insured delivery, fair and lawful returns handling, and personal customer support when questions arise.
If you are unsure about sizing, fit, or suitability, we encourage contacting us before placing an order.
Shipping method, delivery and returns
All orders are dispatched using Royal Mail Special Delivery to ensure secure, reliable, and fully insured delivery.
Delivery is charged at £9.98 per order and includes tracking, insurance, and signature on delivery. Ready-to-ship items are dispatched within 1–3 working days, with next working day delivery after dispatch. Items requiring sizing or custom work are dispatched once work is completed.
Tracking details are provided by email once your order ships.
Returns Policy
If you change your mind, you may return eligible items in line with UK consumer law.
You have one month from delivery to notify us of a return, and items must be returned within a further 14 days. Items must be unworn, unused, and returned in their original condition and packaging. Return shipping costs are the responsibility of the customer.
Custom Creations and Earrings
Because many pieces are made or altered specifically for individual customers, the following items are non-refundable unless faulty: custom-made jewellery, made-to-order pieces, and earrings for hygiene reasons.
This does not affect your statutory rights if an item is faulty or not as described.
Faulty Items
If your item arrives faulty or damaged, please contact us within 48 hours of delivery with your order number and clear photographs. Where a genuine fault is confirmed, we will arrange a repair, replacement, or refund as appropriate.
Refunds
Once a returned item has been received and inspected, refunds are processed within 14 days and issued to the original payment method.
The £9.98 Royal Mail Special Delivery charge is non-refundable, unless the item is faulty.
Before you order
If you are unsure about sizing, fit, or suitability, please contact us before placing your order. We are always happy to help.
Resizing
If your jewellery requires resizing after purchase, we are happy to help.
Our resizing service is complimentary. Customers are responsible for all postage costs, including return shipping to us and re-dispatch once resizing has been completed. We recommend using a tracked and insured service when sending items back. All resizing requests are subject to assessment to ensure the integrity of the piece can be maintained. Please contact us before returning your item so we can confirm suitability and turnaround time.